We know many attorneys will read the headline for this blog post and be quick to say that their law office receptionist is an invaluable part of their team and someone their office can’t afford to be without. So let us start off this piece by saying we are not recommending thriving legal practices go ahead and fire their current in-office receptionists. No one understands the value of quality legal receptionist help better than Answering Legal, and if you’ve found yourself a great one, you should try to retain them for as long as possible.
This blog post is designed to help two types of firms:
- Firms that already have quality legal receptionist help during normal working hours, but could use additional live phone coverage during those other 128 hours every week to meet their maximum growth potential.
- Solo and small firm attorneys that can’t afford to bring on a full-time receptionist.
If you meet the qualifications of one of the above two types of firms (and we’re guessing most of you do) it is essential that you keep on reading this post. Below, we’ll discuss the benefits that can come from finding outside receptionist help, and how using a virtual receptionist service like Answering Legal can help firms make the most out of every phone call they receive.
What Is A Virtual Receptionist?
For those unfamiliar with the term, a virtual receptionist is simply a receptionist that answers calls on your behalf from an off-site location. The biggest reason law offices should consider investing in virtual receptionist assistance is that it ensures all of their incoming calls get answered by a live person. Today, having someone answer your phones with a live voice is a must if you hope to have any chance at capturing new leads. Consumers calling into a law firm today expect immediate support for their pressing legal needs, and providing them with nothing more than an automated message will in most cases lead to you missing out on the new client. Remember, today’s legal consumer has a lot of options to turn to, and finding those other options is as easy searching “lawyers near me” on their smartphone.
With the help of a quality virtual receptionist team, lawyers won’t feel pressured to answer all of their incoming calls outside of normal office hours. If a call comes in during an inconvenient time, attorneys can feel comfortable allowing the virtual receptionist service working on their behalf to field the call for them, and make the potential new client feel at home. Of course using a virtual receptionist only works for law firms if they choose a service they can actually trust. That’s where we come in.
The Best Virtual Receptionist Choice For Lawyers
While law firms will find that there are a lot of virtual receptionist services for them to choose from, one service stands clearly above the rest when it comes to answering phones for attorneys. Answering Legal combines specialized legal training for its receptionists with a call center that remains active 24/7/365. By doing so we not only ensure that every law office that uses our service gets all of their incoming calls answered by a live voice, but gets the same level of care that they would receive from a long-time law office receptionist.
One of the biggest things that allows Answering Legal virtual receptionists to meet the high skill level of an experienced law office receptionist is the advanced legal intake training we provide. All of our new receptionist hires are carefully schooled on how to speak with first-time callers to a law firm, and taught how to ask the right questions and extract necessary information from new prospects. When one of our receptionists speaks with a caller to your firm, you can feel confident in the fact that they will have performed the new client intake process hundreds (and in some case thousands) of times before. Most of our competitors can’t make that same promise.
Our virtual receptionists are also highly skilled in other key legal receptionist areas such as message taking, call transferring and appointment scheduling. Answering Legal even provides bilingual receptionist services, which can allow you to communicate with any Spanish speaking callers that reach out to your practice. Having our receptionist team in place will guarantee that your firm always makes the best possible first impression on new callers to the firm, no matter the time they call in or their reason for reaching out.
Can I Afford Virtual Receptionist Help?
We have two great pieces of news for attorneys that are interested in using Answering Legal’s receptionist team. First off, we’re proud to say that our service provides highly affordable pricing packages for firms of every size. In fact, a large portion of Answering Legal’s current customer base is made up of solo and small law firms. In most cases, the monthly cost for using our service will be significantly cheaper than that of employing a full-time or even part-time receptionist.
We’re also very pleased to say that we offer 7-day free trials to all law firms. During this trial period, you’ll get to experience everything our service has to offer, and see for yourself how our virtual receptionists up against what an in-office receptionist is able to provide. Even if you are not fully convinced on Answering Legal being a good fit for your firm, it would be foolish of you not to take advantage of our free trial offer. You have everything to gain and nothing to lose.
To get started with Answering Legal, fill out our free trial form or call us at (631)686-9700.