If there’s one thing you don’t see enough of in the phone answering industry, it’s transparency. Most answering services are fine with being vague with certain details and keeping customers in the dark, because their receptionist team really doesn’t look all that impressive upon closer examination. At Answering Legal, we’ve truly got nothing to hide, and in this blog post we’ll give you an inside look at all our law firm receptionist team has to offer. Here’s a list of five things you should know before getting started with a 7-day free trial of our service.
1- Our Receptionists Have Been Working From Home And Haven’t Missed A Beat
Like most companies in 2020, Answering Legal has been forced to shift from its usual way of doing business as a result of the ongoing pandemic. With that being said, we’re happy to report that our ability to answer phones for law firms has remained completely undisrupted. During the early weeks of the COVID-19 outbreak, we began setting up our virtual receptionists with technology that allows them to work from their homes. Since then our receptionist team has operated flawlessly from their individual remote locations, under the guidance of our highly experienced and dedicated management staff.
The same elite service our customers received at the beginning of the year, is the same elite service they’re receiving today. Our team still operates on a 24/7 basis, and all of our additional features have remained intact. If you’re interested in learning more about how our company is responding to COVID-19, check out this blog post.
2- Our Team Has A Really Deep Bench
For years, Answering Legal has been able to guarantee attorneys that any calls their firm can’t get to will be answered live by a member of our receptionist team. Now, our service answers calls on behalf of thousands of law practices across the United States, so you’re probably wondering how we’re able to make such a guarantee. Well over the years, Answering Legal has built up a sizable group of highly trained virtual receptionists, and we’re always in the process of adding new team members. We know having strength in numbers is key to effectively running a service like ours, which is why we always make sure to have a fully stocked team of receptionists ready to answer calls at all times.
Having a large pool of receptionists to choose from for filling out shift schedules is also crucial in helping our service run at 100 percent during the pandemic. If a member of our law firm receptionist team needs to step away to deal with an unexpected illness or to assist a family member, we always have someone ready to step in for them on short notice. There’s literally nothing we aren’t prepared for.
3- All Of Our Receptionists Are Quite Skilled
While availability and quantity have been key components of our receptionist team’s success over the years, it’s the quality of our service that has really set us apart from competitors. As a company that exclusively answers phones for the legal industry, we’re able to provide elite training programs for all our new receptionist hires, which includes comprehensive schooling on the receptionist skills attorneys care most about. Before becoming an official member of our law firm receptionist team, our new hires become experts on performing legal intakes, transferring calls, scheduling appointments and so much more!
All of this training is necessary to ensure our virtual receptionists are 100 percent prepared to deal with the phone calls of a firm’s prospective customers and existing clients. Answering calls from legal consumers is often quite challenging, but our experienced receptionist group will be ready to handle any situation that may present itself. We know that the way a single call is handled can end up having a significant impact on your practice moving forward, which is why we work hard to always provide the best quality service to all of the law firms we work with.
4- A Large Portion Of Our Receptionist Team Is Bilingual
At Answering Legal we want to help open your firm up to as many new clients as possible. This is why our law firm receptionist team is made up of many individuals who speak Spanish as a first language. We make sure to have Spanish speaking staff ready to have answer calls 24/7, so that whenever a law office needs help communicating with a new Spanish speaking lead, we can be of immediate assistance. Our bilingual receptionists have all gone through extensive phone answering training, and can be trusted to help your firm make Spanish speaking prospects feel right at home. They can even take Spanish speaking callers through the legal intake process, and send back information to your fully translated in message form.
With the support of our bilingual receptionists, you can begin advertising directly towards the Spanish speaking members of your community, and give your firm countless new client opportunities. And of course, our team will be there every step of the way to help your practice handle any increase in call load.
5- Our Receptionist Team Is Really Your Team
When getting set up with you Answering Legal, you’ll have the opportunity to personalize everything about your account.
Customizable features include:
- Receptionist greetings
- Legal intake scripts
- Call forwarding protocols
- Live transferring preferences
- And just about anything else you can imagine!
We want our virtual receptionists to come across just like a receptionist that works in your office every day. That’s why we take time at the beginning of every new relationship with an attorney to really learn about their law firm. We also provide a 24/7 support team to assist lawyers in making immediate changes to their account, so that we can continue to serve them with the efficiency that an in-office receptionist would. All of this effort will pay off major dividends for your firm, as your customers will get elite receptionist care and have no clue they’re talking to someone from an answering service.