Law Firm Call Handling
If you are a solo practitioner law firm or small practice law firm and have any sort of digital marketing strategy in place, you are likely experiencing a large or medium size volume of phone calls. Like phone calls into any business, phone calls that come into law firms needs to be handled properly and professionally. In fact, law firm call handling is important to the retention of new and existing clients alike. To make sure these calls are handled properly, you need to make sure to have an answering service such as Answering Legal on your side that can properly handle the calls for your business and ensure you never miss the new client! With that in mind, here are some ways that a legal answering service such as Answering Legal can help your law firm handle any volume of calls that are coming into your legal offices.
Eliminate Repeat Callers
A legal answering service such as Answering Legal provides comprehensive call handling services so that customers will be satisfied with their answers and experience and won't constantly call back for additional information. Like any other operational expense, repeat call handling can significantly eat into your budget if it is not managed correctly, and a legal answering service such as Answering Legal will ensure that as many calls as possible are unique instead of repeat. This can be done by focusing your marketing efforts on approaching unique callers who call in to speak to someone in your law firm directly to acquire about your services rather than just call in to ask questions that could have easily been answered in the copy of your website.
Manage Peak Call Periods
Instead of using your own legal receptionist who many not know how to properly manage phone calls, a legal answering service such as Answering Legal will be able to use succulent team management solutions in order to be adequately prepared for busy call periods, categorized by the hour of the day, the day of the year, and the month of the year. A great legal answering service will be able to manage their staffing accordingly during these peak time periods, such as during the times of 9:00am-9:15am, which is usually a very busy period during weekdays. To combat this, a legal answering service such as Answering Legal will be able to determine staffing requirements during this time periods and always make sure that someone is available 24/7 so that you never miss a call or have to handle it yourself.
Additionally, all virtual receptionists and live receptionists will be trained in cross-department queries so that they can prioritize calls from new potential clients and customers or existing customers, which will both save time and lead to little abandoned calls for any day. Even someone who calls in asking technical legal questions will be handled to a legal specialist who can better handle their query and free up the live receptionist for the next call.
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