Not all lawyers are the outgoing creatures we see on popular TV dramas. Some, while willing to go above and beyond to help a client win a case, aren’t looking to engage in hours of small talk, and cherish their alone time.
Unfortunately for these types of introverted lawyers, modern consumers are becoming more and more demanding of attention, and providing a high level of customer service over the phone is a must to win over new business. If you fail to pick up the phone for someone calling your firm for the first time, your chances of winning over that person’s business decreases dramatically. And if you frequently miss calls from existing clients, you’re likely to receive less than flattering online reviews.
So what can lawyers do to ensure that their firm is always engaging, even when they don’t want to be? Introverted attorneys need a professional buffer between them and their clients, and no company serves that role better than Answering Legal. Here’s how investing in legal virtual assistant services can make an introverted lawyer’s life a lot less stressful.
We’ve Always Got Your Phone Lines Covered
We know there’s a lot of pressure for your firm to pick up the phone every time it rings. Our blog has endlessly covered how the modern client has little patience for dealing with automated machines, and that a providing a live voice to all of your callers is a must in today’s ultra-competitive age. While some attorneys may view this as an exciting challenge, a large number of lawyers will see this as highly annoying or quite stressful.
If you’re a lawyer that groans whenever the phone rings, or only wants to get on the phone outside of normal office hours when you really have to, Answering Legal is a must-have service. Our receptionist team stays hard at work 24/7/365, and can take a call on your firm’s behalf whenever you can’t or simply don’t feel like it. You can trust our team to answer your customer calls with care, as all Answering Legal receptionists have received extensive training in fielding legal phone calls.
When using our legal virtual assistant services, your callers will always feel like their needs are being attended to, without you being the one that has to attend to them. Instead of getting involved in a seemingly endless conversation with a chatty client, our receptionists can talk to them for you. Once you are notified as to why the client is calling your firm, you will have time to work on a game plan to keep your follow-up conversation with them short and to the point.
We’ll Do Legal Intake And Appointment Scheduling, So You Don’t Have To
If you’re an attorney with only a part-time receptionist or no receptionist at all, you know what a headache performing client intakes and booking appointments can be. These processes usually come chock full of small talk and require listening to long drawn out stories. Executing these duties can become particularly mind-dulling when done over and over again throughout the course of the day.
While any phone answering service out there can answer your calls and take client messages, Answering Legal takes things a step further in allowing attorneys to avoid conversation with clients. Since our company only answers the phone on behalf of attorneys, we’re able to provide our receptionists with specialized legal receptionist training. This means that all of our receptionists are able to perform tasks like new client intakes and appointment booking on your behalf.
With Answering Legal, you still get the new client intake information you need to move forward with a potential client’s case, but rather than having to hear everything about what happened to a caller last week, will just be given the most important bullet points about a client and their case. This is in thanks to our carefully executed legal intake process, which will include questions customized towards your firm’s information gathering needs. You’ll also be given the option to have our receptionists book appointments directly into your calendar, once again allowing you to stay off the phone.
We’ll Provide You Updates Through Text and Email
Perhaps no invention has been appreciated more by the introverted human being than text and email messaging. These types of virtual messages allow you to get the information you need, without the danger of actually falling into a more in-depth conversation with another person. Okay, maybe danger is a little dramatic, but sometimes that is how introverted people view things.
Answering Legal allows lawyers to get information from the calls they’ve missed, without ever having to engage in any actual conversation. All legal intake and client message info is sent directly to a lawyer’s mobile device or email inbox at the conclusion of every call they miss.
This feature allows attorneys to manage their call load in a more private fashion, and better prioritize which callers need their immediate attention, and which don’t. If a potentially significant client calls in, introverted lawyers can briefly turn on the charm, and do all they can to win over that client. Meanwhile, telemarketers and other annoying callers will be cast aside, allowing attorneys to stay focused on their important case work.
While introverted lawyers may find our legal virtual assistant services to be particularly valuable, the truth is all attorneys can benefit from using a 24/7 lead capturing service like Answering Legal. Our legal virtual assistant services aren’t just a great buffer that will allow attorneys to take a much needed break, but the ultimate client capturing safety net. We’ll make sure those new leads you work so hard to generate never end up going to waste, and that your firm has every possible opportunity to expand and grow.
Ready to see for yourself how Answering Legal can improve your day-to-day work life? Click here to get started with a 10-day trial of our service now.