What It Means To Be a Lawyer Answering Service
To become a lawyer answering service, Answering Legal had to envision the type of backbone that would most support the current infrastructure of the typical law firm. To do this, we had to become the utopian system that could cater to new callers and potential clients when they needed it, not just when our law firms needed.
24/7 Live Answering
Potential clients become potential clients for a very obvious reason: they need help. These persons in need of help do not have time to wait for you to take their call, schedule appointments, and leave a message waiting for you to get back to them, they need assistance immediately. Answering Legal integrates fully with your firm, ensuring that every caller speaks with a virtual receptionist representing your unique practice, and handles the call with the care that you would, had you been available to speak. Our virtual receptionists can perform the intake of a new client, schedule an appointment for the caller to meet with you, and can even patch you directly into the call so that you can speak with them outside of your office. This enables you not only to capture new business when you would normally have missed the call, but even to better cater to your new and existing clients alike. If you are an attorney, Answering Legal is the answering service for you.
Virtual Receptionists:
Our virtual receptionists have capabilities far beyond that of a normal answering service – they have the unique ability to really interact with your clients and learn more about their situation. For example, if a first time caller is attempting to reach you, your virtual receptionist will find out the particulars of the matter he/she is calling about, before letting the caller know that he/she will now be patched in to speak with the attorney. Callers will not only think that they are speaking to a real representative of your firm, they will actually be speaking with a virtual receptionist who represents your firm the way you have customized them to do so – this can be a customized script, greeting, or protocol that you request.
Customized Answering Services:
If you have built a report over the years with your clients where you like to answer your own phone, and your clients like to reach you directly as well, we at Answering Legal are not looking to change that at all. We exist only to support you on the calls that you cannot take – on a rollover basis, Answering Legal and our virtual receptionists can answer the calls on the 3rd or 4th ring, when you have missed the call and it would normally have gone to voicemail. In the same sense, if you would rather your clients speak to a receptionist who can screen the call before it goes to you, Answering Legal and our virtual receptionists can answer the calls first, and can announce every caller to you before you accept the call. Before Answering Legal, you may have played "Cell Phone Roulette" meaning you didn't recognize a phone number, ignored a call, and as a result missed a potential new client caller. Answering Legal can answer the call when you are unsure of the identity of the caller, and can handle the call the way you have pre-determined!
Whichever way you would like to be supported, we are able to help.
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