An Answering Service is a call center where calls are routed to and answered by live virtual receptionists. This means that you can forward your calls to a call center using a unique call forwarding number, their system recognized the calls coming in as your business, and can answer the phone for you when you are unavailable. An answering service can work exactly like the voicemail on your mobile phone, since it answers the calls that you don’t. Instead of the person calling you hearing a recorded greeting, the call will be answered by a live agent within the answering service you utilize! Over the years, the answering service industry has become so large that many services have had difficulty keeping up with the diversity of their customer base, and that is why Answering Legal is a specialty answering service for attorneys.
What does Answering Legal do?
Answering Legal decided to specialize in the legal industry because a lot of law firms, large and small, need specialized answering services in order to answer the phones the correct way, and handle the calls professionally and accurately. Law firms also need a myriad of other features, including time of day call forwarding, where your phones automatically forward calls at certain designated times of the day. They might need rollover call forwarding, where the first three rings go to the law firm, and forward over to Answering Legal to be answered by a live virtual receptionist. But all law firms need legal intake! This is why Answering Legal has become the #1 Answering Service for attorneys. Answering Legal specializes in new client intake, which ensures you never miss a potentially new client, even when you miss the call. Our legal intake process differs for every area of the law, and can be customized to fit your exact needs.
What is an answering service? You might say it’s a call center that can for your clients. We like to think an answering service is the support system you need in order to make your practice the best it can be!