How much does an answering service cost?
Like most other tools for your firm, an answering service will come with a cost, usually billed monthly. That monthly price brings with it full phone coverage for your firm, along with a host of other features based on your choice of answering service. The price you pay, of course, also depends on the answering service you choose. Keep reading to see how answering services determine their pricing.
Billing by the minute
Some answering services bill per-minute, which means firms pay each month for a minute package that gets them, say, 100 minutes of coverage, with an overage fee once those minutes are used. Our average call time is less than 3 minutes, which makes it easy to calculate how many minutes, on average, your firm will need.
Answering Legal bills by the minute.
Billing per call
Other answering services have per-call billing, meaning you’re charged a flat fee per call, usually with a call or billing maximum in place so you aren’t charged thousands of dollars if your phones are flooded with calls. These answering services are incentivized to efficiently handle your calls as quickly as possible, but hurriedly answering the phone can give clients the sense that they’re worth your time!
Transparent answering service pricing
Every month, you should be able to generally anticipate your bill at the end of each month. Some answering services can include hidden fees, such as requiring additional charges for certain features, that can make the numbers on their pricing pages inaccurate. Make sure any additional charges are transparently listed before signing up!
Worried about your answering service cost?
You shouldn’t be. Like many other investments in your firm, an answering service has an up-front cost but a disproportionate effect on your bottom line. Whatever you’re paying for your answering service, it will be nothing compared to the increased revenue you’ll get from never missing a new client, especially with the revenue some practice areas bring in on a per-matter basis. Your next caller could be your next big case; don’t miss out!
Invest in your firm with a legal answering service
You don’t want to just hire any answering service to handle your calls, though. You’re a professional, and you should trust your phones to professionals, too. That’s why investing in a legal answering service is so important.
Our receptionists train for months in empathy, legal intake, and legal jargon.
We integrate with all the top legal CRMs to cut down on data entry.
We only answer for lawyers.
“Our clients have peace of mind knowing they’re heard after hours, and we've already seen a return on our investment through the valuable leads we’ve received. It’s been a game-changer for both client satisfaction and our business growth.”
Dr. Jessica Burrows
Burrows Law
Highland Village, TX
by the numbers
2,000+
Active Law Firms
3,143
Active App Users
100%
U.S. Based
753
Active Direct Integrations
24/7
Always Available
The #1 answering service for lawyers
Answering Legal prides itself on delivering quality service to law firms and their clients. All of our receptionists are U.S.-based, and answer thousands of calls every day exclusively for law firms. Each of the law firms we answer for has a custom intake process, so our receptionists answer as if they were in-house.
