At Answering Legal we take pride in the amount of long-term relationships we’ve built with law firms over the years. Earlier this month, we highlighted our partnership with Dale Carson Law, which has lasted over five years. In this post, we’ll spotlight another highly successful firm, which has been a customer of our phone answering service for over half a decade.
Brian D. Perskin & Associates P.C., has been with us since February of 2015, using our virtual receptionist team to help manage their call volume. The award-winning New York divorce firm has found us to be a great facilitator for their lead capturing process.
“I don’t receive any complaints,” said founder Brian D. Perskin. “When clients call in, they have no idea that they’re calling an answering service. They’re very consistent and always uphold their responsibilities.
In this customer case study, we’ll offer an inside look at how Answering Legal has made life easier for Brian D. Perskin & Associates P.C., and examine why our relationship with the firm has lasted so long.
How Brian D. Perskin & Associates P.C. Uses Answering Legal
Answering Legal’s 24/7 receptionist team is available to pick up any calls the law firms we serve can’t get to on their own, ensuring that people reaching out for legal help always get the live attention they seek, and attorneys always have the best possible chance to capture new business. For Brian D. Perskin & Associates P.C., forwarding calls to our service has truly been a game changer.
“Answering Legal is primarily responsible for handling our call volume,” Perskin said. “We typically see four to five calls per hour, and they bypass our office and go directly to them.”
With our service in place, Perskin and his staff never have to stress about missing a call, and are able to stay focused on the tasks they have in front of them. As the years have gone on, and Perskin’s trust of our receptionist team has grown considerably, as has our role at his firm.
“At first, (Answering Legal) only answered my overflow,” Perskin said. “If the phone rang in our office more than three times, they’d pick it up. As our business relationship increased, we started forwarding all of our calls to Answering Legal.”
When using our service, you have a wide variety of call forwarding options. Full-time call forwarding, which is used by Brian D. Perskin & Associates P.C., allows all of a firm’s incoming calls to be sent directly to our service, and immediately answered by a member of our receptionist team. It is an option which is commonly used when attorneys go on vacation, or in Perskin’s case, when they want the burden of answering phones completely shifted to another party they can trust.
“You don’t need to hire a full-time receptionist to answer your phone,” Perskin said. “Answering Legal gets the job done.”
Why Brian D. Perskin & Associates P.C. Chooses Answering Legal Over Other Services
Having a business to business relationship that lasts five years is no small feat these days, especially in our industry. So how has Answering Legal managed to avoid divorce with Brian D. Perskin & Associates P.C. Well it’s largely because we go above and beyond in serving their callers, and helping their firm capture new leads.
“They don’t just answer the phone, they actually do client intake services,” Perskin said. “They have a set list of questions to prescreen our clients, which not all phone services do. Answering Legal does a great job with that.”
At Answering Legal, we put all our new receptionist hires through extensive legal intake training, so that once they start answering calls on behalf of real law firms, they can be counted on to perform the process flawlessly. What also helps make our legal intake services better than our competitors’, is that we allow lawyers to customize the intake questions we ask new prospects, and send all the information we collect during the process over to the attorney via text and/or email message.
The reliability of our service has also been a major selling point for Brian D. Perskin & Associates P.C. Over the course of five years, Perskin has wanted to make adjustments to his account several times, and has never had a problem getting the attention he needs from our 24/7 support team and helpful management staff.
“I (often) work directly with the owner,” Perskin said. “If I ever want to make changes, they implement them immediately.”
Ready to experience Answering Legal for yourself? Get started with a free trial of our service here or call us at (631)686-9700 for more information.
You can also check out more of our case studies below:
All quotes from Brian D. Perskin in this blog post were collected via Clutch B2B Ratings & Reviews.