How you forward your calls
Here’s everything you need to know about forwarding your calls to our legal answering service.
Meet Tom Lawyer
Tom Lawyer is a busy attorney. While he’s in a conference with another client, a potential new client calls. Rather than dropping everything to get to the phone, Tom Lawyer lets it ring. The call gets forwarded to Answering Legal, and we handle everything from there. Tom Lawyer’s new and existing clients stay happy.
Rollover call forwarding is just one of our call forwarding protocols. Every call will ring in your office first, and will only be forwarded to our receptionists if you’re not able to get to the phone. You get to give every caller a personal experience without risking a missed opportunity.
What other call forwarding protocols are available?
Total screen and transfer
Our simplest option: every call is forwarded to our receptionists. Your caller profiles will determine how we handle calls, and you can review your messages to stay on top of things.
Time-of-day forwarding
Want to handle every call while you’re in office, but not when you’re away? Just let us know your operating hours, and we’ll forward your calls to our receptionists based on your schedule.
Manual call forwarding
Attorneys who want to stay on top of their phones can forward calls to our service manually, by using options offered by their phone or VoIP providers, usually at the press of a button.
FAQs
How do I forward my calls to Answering Legal?
There’s no single right answer, because every phone or VoIP provider is different. However, we’ll be with you every step of the way to make sure your calls come to us when you want them to.
Does call forwarding persist across phone providers?
No. If you switch phone providers, your call forwarding protocols will reset. Please let us know if anything changes with your phone lines, and we’ll help you reestablish your call forwarding.
Do I have to forward all of my phone lines to Answering Legal?
Of course not! If you just want us to handle certain lines, just forward only those to us. However, we can only answer calls on phone lines that have been forwarded to us, so the more you do, the more you’ll be covered.
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Our receptionists train longer than in-house staff at law firms. Because we build our service to fit into your workflow, our receptionists are more like an extension of your firm than a call center.