Answering Legal Customer Case Study: Law Office Of David T. Cox

For years, our company has been telling the legal world that you need to make live phone answering a priority and that letting new prospects reach your voicemail will cost you new business. Many lawyers still haven’t gotten the message, but others like St. Louis immigration attorney David T. Cox have been going above and beyond for their clients for a long time.

“It’s always been important to me to answer my own phone whenever I can,” Cox said.

Cox has been practicing immigration law since 2001. He knows that the people calling his firm don’t have much time to waste, which is why he’s always made it a priority to give his solo firm’s callers a live response. However, as his business began to grow, Cox found himself overwhelmed by incoming calls, and as a result, missing calls from prospective clients.

By the fall of 2015, Cox knew he had to make a change. After a recommendation from a fellow attorney, he decided to begin a relationship with Answering Legal.

Answering Legal’s Solution

Over the years, many solo and small law firms have reached out to our company looking for additional phone coverage. Offering this help has never been an issue, as Answering Legal’s receptionist team works on a 24/7 basis, and is always ready to offer live support to prospective and existing clients.

“Their team picks up my phone whenever I can’t, and they answer as though they’re a professional sitting in my own office,” Cox said. “Answering Legal also offers my clients the opportunity to be patched through to me directly if needed. If not, the team will take the message and email it to me.”

As Cox mentioned, the skills of our receptionist team go well beyond just picking up the phone and greeting callers. All Answering Legal virtual receptionists have been extensively trained on message taking, live call transferring, performing new client intakes and appointment scheduling. We also have dozens of bilingual receptionists on staff, who can help accommodate any Spanish speaking callers your firm might have.

“Many people who contact me tell me they’ve spoken to my secretary, not realizing they were connected to Answering Legal,” Cox said. “The fact that my clients assume the team is working in my office is great. It’s exactly what I wanted.”

What Separates Answering Legal From The Competition

While Answering Legal is far from the only phone answering service in the game, we are one of the few that seems to know how to answer the phone on behalf of law firms. This is largely because we are a specialty service, and exclusively work with the legal industry. We know that lawyers need to provide an elite level of customer service in order to stand out from their competitors these days, and we work hard to make sure that’s always what they get from our receptionist team.

“I hear about other attorneys in my business using (other services), and I think they’re getting a less professional product, because I often hear them complain about it,” Cox said. “With Answering Legal, I feel I’m getting the best answering service available. They’re super professional, and when I compare the cost of the service to the value I get, it’s well worth it.”

The Law of David T. Cox has been with Answering Legal for over five years now. The reliability and accountability of our team has helped make this relationship that’s built to last.

“Since I’ve started using their services, I feel as though I offer a more professional public face to my clients,” Cox said. “The only time they ever have to leave a message is if there’s a technical problem with the phone forwarding, and I can count on one hand the amount of times that’s happened.”

Ready to see Answering Legal in action for your firm? Fill out this form or call us at (631)686-9700 to get started with a 7-day free trial.

You can also check out more of our case studies below:

• Law Offices Of Lonny Fish
• The Fishman Firm
• Brian D. Perskin & Associates P.C.
• Dale Carson Law
• Palumbo & Associates
• Smith & Eulo Law Firm
• Zirkin & Schmerling Law

All quotes from David T. Cox in this blog post were collected via Clutch B2B Ratings & Reviews.