Answering Legal Customer Stories: Dwaine Massey
Nov 11, 2026
By: Tony Prieto

Share this article:
“One of the most precious things we have is time.” Houston attorney Dwayne Massey of Massey Law shares how Answering Legal transformed the way his firm handles after-hours calls.
Before Answering Legal, calls that came in after hours went straight to voicemail and waited until the next business day. With no one there to ask the right questions, the firm had no way of knowing whether a caller’s case was a good fit for the practice. Now, every call is answered by a live receptionist who gathers the information Dwayne needs, so his team can focus on the cases where they can truly advance their clients’ causes, and spend less time on the ones that don’t fit.
For Dwayne, it comes down to service and value: “As a lawyer, I’m in a service business, and I appreciate good service.” The result is more time for his practice, and more time to enjoy his life, his family, and the things he loves outside of the law.
Learn more about Steven’s experience in the video below!
For a limited time, all law firms currently have the opportunity to get started with 400 free minutes of our service. You can sign up for your free trial here!
Want to learn more about the Answering Legal experience? Check out our list of customer stories below.
John A. Davis, Jr. and Steven R. Davis
Share this article:








