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Customer Stories

Answering Legal Customer Stories: Dwaine Massey

Nov 11, 2026

By: Tony Prieto

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“One of the most precious things we have is time.” Houston attorney Dwayne Massey of Massey Law shares how Answering Legal transformed the way his firm handles after-hours calls.

Before Answering Legal, calls that came in after hours went straight to voicemail and waited until the next business day. With no one there to ask the right questions, the firm had no way of knowing whether a caller’s case was a good fit for the practice. Now, every call is answered by a live receptionist who gathers the information Dwayne needs, so his team can focus on the cases where they can truly advance their clients’ causes, and spend less time on the ones that don’t fit.

For Dwayne, it comes down to service and value: “As a lawyer, I’m in a service business, and I appreciate good service.” The result is more time for his practice, and more time to enjoy his life, his family, and the things he loves outside of the law.

Learn more about Steven’s experience in the video below!

For a limited time, all law firms currently have the opportunity to get started with 400 free minutes of our service. You can sign up for your free trial here!

Want to learn more about the Answering Legal experience? Check out our list of customer stories below.

Steven P. Berne

Brian D. Granville

Keith Dent

Scott A. Snyder

John A. Davis, Jr. and Steven R. Davis

Allison Gordon

Kamiel Harrison

Neal Davis

Lonny Fish

Justin Reiff

Paul M. Marriett

Bianca Santorini

Christopher Curley, Maj. (Ret)

Kaitlin Nares

Martin Quintana

Neil Gainsberg

Margot L. Gannes

Anthony M. Grandinette

Laura Pfeifer-Battiloro

Brian D. Perskin

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