Inside Answering Legal: Gina Novellino Provides A Closer Look At Our Virtual Receptionist Team

Welcome to episode four of the Inside Answering Legal Podcast! This show, hosted by Taryn Winter Brill (aka TWB), provides a behind-the-scenes look at Answering Legal’s 24/7 virtual receptionist service and customer experience.

Check out the episode below. You can also enjoy it on YouTube, Spotify and Apple Podcasts.

In this episode, Taryn is joined by Gina Novellino, Vice President of Human Resources at Answering Legal. Taryn and Gina discuss the reasons behind Answering Legal's sustained success, what separates Answering Legal from other phone answering services, training virtual receptionists to sound like they work at a law firm and much more!

About our guest:

Gina Novellino has been with Answering Legal for over a decade, making her one of the company's longest-tenured employees. In her early days with Answering Legal, she worked as a call center agent, handling inbound customer calls. After graduating from John Jay College in 2015, Gina made the leap to a position in Answering Legal's human resources department, where she's helped oversee tremendous growth for the company.

About our company:

Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service, because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm. Our services benefit thousands of legal professionals each day because lawyers tend to receive a very high volume of both client and non-client related calls. We provide each legal professional a unique opportunity to modify how we handle your calls, whether it is a current client, potential new client or a non-client related call.

Interested in learning more about Answering Legal? Book an appointment to speak with us here!

About our host:

Taryn Winter Brill is an experienced journalist, producer, speaker and media trainer. She has worked as a correspondent for Good Morning America and the CBS Early Show.

Check out the previous episode of Inside Answering Legal here!

Inside Answering Legal is a part of the Answering Legal podcast network. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at [email protected].