Inside Answering Legal: Gina Novellino Provides A Closer Look At Our Virtual Receptionist Team
Welcome to episode four of the Inside Answering Legal Podcast! This show, hosted by Taryn Winter Brill (aka TWB), provides a behind-the-scenes look at Answering Legal’s 24/7 virtual receptionist service and customer experience.
Check out the episode below. You can also enjoy it on YouTube, Spotify and Apple Podcasts.
In this episode, Taryn is joined by Gina Novellino, Vice President of Human Resources at Answering Legal. Taryn and Gina discuss the reasons behind Answering Legal's sustained success, what separates Answering Legal from other phone answering services, training virtual receptionists to sound like they work at a law firm and much more!
About our guest:
Gina Novellino has been with Answering Legal for over a decade, making her one of the company's longest-tenured employees. In her early days with Answering Legal, she worked as a call center agent, handling inbound customer calls. After graduating from John Jay College in 2015, Gina made the leap to a position in Answering Legal's human resources department, where she's helped oversee tremendous growth for the company.
About our company:
Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service, because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm. Our services benefit thousands of legal professionals each day because lawyers tend to receive a very high volume of both client and non-client related calls. We provide each legal professional a unique opportunity to modify how we handle your calls, whether it is a current client, potential new client or a non-client related call.
Interested in learning more about Answering Legal? Book an appointment to speak with us here!
About our host:
Taryn Winter Brill is an experienced journalist, producer, speaker and media trainer. She has worked as a correspondent for Good Morning America and the CBS Early Show.
Check out the previous episode of Inside Answering Legal here!
Inside Answering Legal is a part of the Answering Legal podcast network. This podcast is produced and edited by Joe Galotti. You can reach Joe via email at [email protected].
Share this article
Share this article
Recent articles
Digital Marketing is On Fire - Here's What's Actually Working for PI Firms
[Read More>]Cassidy Lewis (Chief Marketing Officer at Cooper Hurley Injury Lawyers) joins to discuss how law firms owners can be successful with hiring their first in-house marketer, why research and data should guide marketing decisions over gut instinct, and The CMO Academy’s mission to mentor and support legal marketers.
Seven Things That Skyrocketed Christopher Earley's Law Practice
[Read More>]In this solo episode, Christopher Earley shares seven key strategies that have advanced his career in recent years. He delves into the benefits of writing a memoir, starting a podcast, utilizing LinkedIn, sending out email newsletters, public speaking, writing columns, and engaging in coaching/mastermind groups.
How Lawyers Can Take a Real Vacation Without Losing Leads
[Read More>]In this holiday-themed episode, hosts Nick and Tony share insights on how law firm owners can maintain client engagement while out of the office, highlight the value of virtual receptionists and auto-responses for preserving a strong client experience, and offer practical tips to help attorneys truly relax and enjoy their vacations without compromising their business operations.
The Hidden Referral Goldmines Your Law Firm Is Ignoring with Delisi Friday
[Read More>]Delisi Friday (Founder of First Call Friday) joins to discuss the value of integrating referral strategies into everyday practice, hidden referral sources lawyers should be exploring and ensuring staff are trained to recognize and act on referral opportunities.