Addressing FAQs About Using Our Legal Virtual Receptionist Service During The Pandemic

For years our staff has been talking with lawyers on a daily basis, and for years we’ve been receiving a lot of the same questions about using our service. Does Answering Legal handle client intake? How does Answering Legal formulate pricing plans?

But, because of the ongoing pandemic created by the COVID-19 virus, we’ve been getting a lot of different questions from the attorneys we’ve spoken with over the past few months. Now lawyers understandably want to know how the current crisis has affected our business and what their experience will be like moving forward with our service at this time.

We know a lot has changed since the spring began, so we wanted to take some time to offer answers to some of our most frequently asked questions since the pandemic began. Here are some things you should know if you’re interested in getting started with our legal virtual receptionist service right now.

Is Answering Legal still operating right now?

Certainly a fair question, since so many businesses have been forced to shut down since the pandemic began. For us, the answer is yes. Even with our business based in New York, one of the hardest hit places by the coronavirus, we’ve been able to successfully stay open throughout this entire crisis. The biggest thing we have going in our favor is the virtual nature of our business. The phone answering technology we use allows us to handle law firm calls from any location. What this means for our phone answering staff is that they’ve been able to continue working without any interruption, even while being forced to quarantine in their individual homes. So lawyers should feel confident getting started with Answering Legal now, as we have not missed a beat since the pandemic began.

Should I expect any drop in quality of service?

Absolutely not. Our legal virtual receptionist team is still working 24/7 and is available to answer any calls you and your staff can’t get to, even during after hours and weekends. Our management and supervising staff all continue to work remotely as well, and are carefully monitoring the daily activity of our receptionist team members to ensure that their performance remains consistent. Those using Answering Legal will also continue to have access to all of our extensive features, including full legal intake, advanced message taking, bilingual phone answering, appointment scheduling and live call transferring. Our dedicated staff and advanced call handling technology makes it possible for us to continue serving lawyers at an elite level, and overcome any new obstacles created by the pandemic.

What if I need to make changes to my account as this crisis continues to evolve?

It’s important to note that our support staff has also continued to work throughout the pandemic, and have been operating out of their homes without issue over the past few months. They can be reached by phone call or email at any hour, and will be able to address any questions or requests you may have right away. We know that the world is seeing significant change every day, and that your call handling needs next week might be much different then your needs this week. If you do ever want to make changes to your account, simply reach out and let us know, and we’ll work on finding a solution right away. We’ll work with you to develop the best call forwarding options, legal intake protocols, and pricing plan for your firm.

Now that you know a little about Answering Legal, it’s time to begin your free trial. Get started here or call us at (631)686-9700 for more information.