Help center

Employment law firms should use Answering Legal because their clients often face urgent, complex, and emotionally charged workplace issues—and Answering Legal helps ensure those calls are never missed, mishandled, or delayed.

1. Immediate Response for Urgent Employment Issues

Wrongful termination, discrimination, wage theft, and harassment cases often demand swift legal consultation. Answering Legal provides 24/7 live answering to make sure your firm captures these time-sensitive leads—day or night.

2. Professional, Empathetic Intake

Employment law clients are often stressed, anxious, or seeking justice. Answering Legal’s receptionists are trained in legal empathy—listening carefully, responding professionally, and making callers feel heard and supported without rushing or judgment.

3. Custom-Tailored Legal Intake

You can set up custom intake questions specific to employment law—such as employer details, incident dates, types of discrimination or violations, and relevant documentation. Receptionists follow your script precisely to ensure no key information is missed.

4. Capture Leads Even When You're in Court

If you’re in a deposition, mediation, or court appearance, Answering Legal ensures your phone lines remain covered. Calls roll over to their trained team so no potential case gets lost to voicemail—or worse, to another firm.

5. Protect Your Staff’s Time

Even with in-house support, your team can't answer every call. Answering Legal’s service can supplement your staff by taking overflow calls, after-hours inquiries, and routine intake—freeing up your team for billable work and legal strategy.

6. Bilingual and Discreet

For diverse workplaces or immigrant clients, bilingual receptionists (English and Spanish) can bridge communication gaps. Answering Legal also ensures confidentiality and professionalism from the first point of contact—essential for sensitive employment law cases.