Help center

1. How does pricing work?

Answering Legal offers flexible plans based on your usage. Pricing is determined by:

• Number of minutes

You’ll receive a detailed quote after a demo or trial. There are no long-term contracts—our service is month-to-month.

2. What are your billing cycles?

We bill on a monthly basis, starting from the day your account goes live. You’ll receive:

• A monthly invoice sent to your registered email
• Automatic payment options via credit/debit card

You can view and update billing info at any time by contacting the billing team. Call us at 631-328-2880 or email [email protected]

3. Can I pause or change my plan?

Yes. We understand that legal practices evolve. You can:

• Pause your service if you’re temporarily unavailable (vacation, trial, etc.)
• Adjust your plan based on call volume or staffing changes
• Upgrade/downgrade with zero penalties

Just contact our support team—we’ll make the changes immediately.

4. What if I go over my minutes?

If you exceed your plan’s minutes:

• We’ll never cut off your service—calls will continue as usual
• You’ll be charged a per-minute overage rate, detailed in your agreement
• You’ll receive notifications if usage is trending high, so you can adjust if needed

We also offer proactive plan reviews to help you avoid surprises.