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Rollover call forwarding is a dynamic way to ensure no call goes unanswered while still giving your in-house staff the first opportunity to pick up. Here's how it works, its benefits, and where it fits best:

What Is Rollover Call Forwarding?

Rollover forwarding sends calls to Answering Legal only if you don’t answer after a set number of rings—typically 3 to 5. It acts as a safety net, catching calls your team misses due to being busy, away, or off-duty.

How It Works

1. Someone calls your main office number.
2. Your staff or system has a few rings (you choose how many).
3. If unanswered, the call is automatically forwarded to Answering Legal.
4. Our legal intake receptionists take the call, gather info, and send you a detailed message.

Pros and Cons

Best Use Cases

• Offices with receptionists who can’t always answer (lunch, multiple lines).
• Firms that want to avoid voicemail entirely.
• Teams that want Answering Legal as a consistent backup, not full-time handler.

Setup Tips

• Choose the right ring count (3–5 is common).
• Disable voicemail or extend its delay to avoid interference.
• Work with your carrier or phone vendor to configure rollover forwarding correctly.