Help center

Yes! At Answering Legal, every law firm receives a fully customized call script and intake process tailored to your unique preferences, practice areas, and workflow.

What You Can Customize

Greeting and First Impressions

• Set the tone with a personalized welcome.
• Include firm branding or special instructions (e.g., holidays, case type filters).

New Client Intake Questions

• Choose which details we collect (e.g., case type, opposing party, location, injuries).
• Create different scripts for different practice areas.
• Add urgency qualifiers or screening questions.

Existing Client Instructions

• Decide if we take messages, transfer calls, or provide updates.
• Customize by department or contact type (e.g., billing vs. legal).

Call Routing and Transfers

• Define who gets which calls and under what conditions.
• Use “total screen and transfer” or message-only logic.

How to Submit Updates

You can:

• Email our support team directly.
• Use your onboarding or support contact.
• Send requests through our Client Portal (if enabled).

We implement updates quickly and test them before going live.

Why Customization Matters

A tailored script:

• Saves you time.
• Increases your conversion rates.
• Ensures every caller gets a consistent, professional experience.