Help center

When we say 24/7, we mean it—not just for answering calls, but for supporting you and your firm around the clock. Whether it’s midnight, a holiday, or a busy Monday morning, our team is here to help.

What Our 24/7 Support Includes

Technical Support

• Help with call forwarding setup
• Assistance with message delivery (email, text, app)
• Troubleshooting missed calls or message timing
• Voicemail and ring delay adjustments

Customization Changes

• Update your call script or intake questions
• Add or remove team members from notifications
• Modify transfer rules or urgency protocols

Real-Time Help

• We respond to urgent call issues in real time
• Chat or phone support (based on your account tier)

How to Reach Support

• Email: [email protected]
• Phone: 24/7 hotline number provided at onboarding
• In-App Request (if enabled): Submit changes or issues directly through the Answering Legal app

Why It Matters

• Emergencies don’t stick to office hours.
• Clients call at all times—and we’re ready.
• You never wait for a next-day resolution.