Help center

No problem—Answering Legal has you covered 24/7. If you're unavailable to take a call, we ensure the caller is still greeted professionally, helped appropriately, and that you never miss the message.

1. We Take a Complete Message

Our receptionist will:

• Follow your customized intake or message-taking script.
• Gather all relevant details (name, contact info, reason for call, urgency).
• Reassure the caller someone from your firm will follow up.

2. You Get Notified Immediately

We send you the call summary through:

• Email
• Text
• The Answering Legal App You choose the format(s) that work best for you.

3. Urgent Calls Are Flagged

If a call meets your “urgent” criteria (which you define), we:

• Flag the message as urgent.
• Attempt additional contact methods (optional).
• Escalate following your firm’s protocol.

4. Transfer Attempts Are Logged

If we attempted to transfer the call:

• You’ll be notified that we tried.
• We’ll include the outcome (e.g., no answer, line busy).

5. The Caller Never Hits a Dead End

Unlike voicemail, our live legal intake team always ensures the caller speaks to someone trained and professional—boosting your firm’s credibility and conversion.