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Overflow call handling means Answering Legal answers calls only when your in-house team can’t—providing a seamless backup that ensures no call goes unanswered. It’s ideal for law firms with a receptionist or staff who sometimes miss calls due to volume, breaks, or off-hours.

How It Works

• You set your phone system or carrier to roll over unanswered calls to Answering Legal after a specific number of rings (typically 3–5).
• If your staff answers in time, we never receive the call.
• If no one answers, the call is automatically forwarded to us and answered live by a trained legal intake receptionist.

Why Use Overflow Forwarding?

• Support your in-house receptionist without hiring extra staff.
• Capture every lead during peak hours or staff absences.
• Avoid voicemail—which most new clients skip.
• Deliver a consistent experience, even when your team is busy.

Set-Up Options

• Most mobile carriers and VoIP systems (e.g., RingCentral, Nextiva) support ring delay-based forwarding.
• You choose the number of rings before rollover occurs.
• Our team can assist you or your IT provider with setup.

Best Practices

• Set voicemail to trigger after rollover forwarding, not before.
• Inform your staff when overflow is active.
• Combine with 24/7 answering for full coverage outside business hours.