Help center

Use this checklist:

• Was it a New Client message? Only those are synced.
• Are you checking under Leads > Online Leads?
• Is your MyCase integration active and not deactivated in MyCase settings?
• Is your account on the Pro Plan or higher?

If you still don’t see it:

• Provide the Message ID(s) of the missing lead
• Include a screenshot of what you see in MyCase

We’ll investigate and help resolve the issue promptly.