Help center

Here’s a checklist to troubleshoot:

• Is it a New Client message? Only those are synced—existing client calls are not.
• Check under Tasks and Memos if it’s not in Leads.
• Was the integration activated? Confirm in the portal or ask our Tech Team.

If the issue persists:

• Provide the Message ID(s) and a screenshot of your Smokeball screen
• We’ll confirm integration status and verify lead delivery

Also check:

• That the state abbreviation is correctly entered in your Smokeball firm profile
• That duplicate leads aren’t caused by caller re-entry or firm-side automations