Help center

The app is designed to adapt to your firm’s workflow. Here are the ways you can personalize it:

Organize Messages with Custom Folders

You can request custom folders to categorize messages based on your preferences, such as:

• New Leads
• Court Calls
• Urgent Matters
• Follow-ups

Just contact our Tech Team and let them know how you want your folders labeled.

Add Multiple Users

Each staff member at your firm can have their own login to the app. To set this up:

• Email our Tech Team with the full name and email address of each team member
• They’ll receive an activation link to set up their password and log in

Customize Notifications

To adjust notification settings:

• Go to your phone’s Settings > Notifications > Answering Legal
• Ensure alerts are enabled, and choose your preferred notification style (banner, sound, etc.)

Choose Your Callback Method

You can choose how you’d like to follow up with leads:

• Tap to call, text, or email directly from the app message view
• These actions use your device’s native apps (Phone, SMS, Email)

Tip: Update Contact Preferences

If you want messages delivered in a certain format or to include/exclude specific info, let our team know. We’ll adjust how your message summaries appear in the app.