How we answer your phones
Here’s everything you need to know about how our virtual receptionists handle your phone calls.
Ensure leads stick with your firm
Our attorney, Tom Lawyer, has chosen to make sure every new client caller undergoes his custom intake process. Since this is a criminal defense case, the questions in his intake cover topics like the charges, the arrest date, next court date, and other relevant information.
Intake isn’t just a form fill. Our receptionists guide your callers through a process that makes them feel like they’ve already started with your firm. They’ll explain their side of the story to an attentive listener every time.
Tom Lawyer practices multiple legal disciplines, so he has multiple intake processes. In each one, our receptionists gather the information he needs so that he can review whether or not a case is a good fit for him from the Answering Legal app.
Maximizing your experience
Intake
We can help you develop intake processes for every kind of case you represent using our hundreds of customizable scripts.
Live transfers
If you want to talk to your new clients immediately, we can attempt to transfer them to you as soon as they come in.
Messages
The information in your intake will be in your messages, as well as the caller’s contact information. Messages are sent as soon as a call concludes.
FAQs
Can Answering Legal patch calls to different members of my team based on call type?
Absolutely. Just let us know who on your team handles which types of cases, and we’ll make sure every call is routed correctly.
Can I get my messages sent to multiple people?
Of course! If you have paralegals or intake staff who handle new client cases, we can make sure they get the messages they need to keep your workflow smooth.
Can my intake questions be as detailed as necessary?
Yes. We can ask as many questions and follow up questions as you’d like. However, we usually recommend attorneys keep their intake short and sweet so as not to overwhelm callers.
Continue learning about our service
Free trial
Our receptionists train longer than in-house staff at law firms. Because we build our service to fit into your workflow, our receptionists are more like an extension of your firm than a call center.