Never Miss Another Client With Overflow Call Handling
What is overflow call handling? Well, our legal answering service will help you make sure that every call to your law firm is answered on an overflow basis. The basis of overflow call handling is that the calls will ring on the phones in your office first, but if you can’t answer the phone in a predetermined amount of rings, then the phone calls will “roll over” to our virtual receptionists here at Answering Legal.
The Benefits of Overflow Call Handling
A lot of attorneys think that just because they have an in house receptionist, or even an in house call center that can handle taking their calls and performing legal intakes on the potential new clients, that they don’t need the assistance of overflow call handling from an answering service, let alone an answering service in general. But here’s how overflow call handling can help you make more money while helping you cut overhead costs.
Our virtual receptionists don’t take breaks.
Your receptionist needs to take a lunch break, a bathroom break, or might just be occupied on a phone call while another potential client is calling. The person answering your phone can’t just interrupt one phone call, put another caller on hold, and expect to give every caller a superior experience with your firm. That’s why overflow call handling is so effective; every single call that can’t be answered by your or staff comes to a trained legal intake professional here at Answering Legal, who will handle the calls exactly as your receptionist would, following your call protocols, performing legal intakes, patching calls to you, and sending you messages instantly. This will mean a higher conversion rate for you, since you won’t send any calls to voicemail, where we know that 85% of callers hang up and look for help elsewhere.
Your staff doesn’t work 24 hours a day.
Having a staff that works a normal 9 to 5 is great, but what about the nighttime and weekend callers looking for help while your staff isn’t working? A ton of calls come in while you and your staff aren’t in the office from callers who are getting out of work late, have emergencies and needs over the weekend or holidays, or for whatever reason could not call during your normal business hours. Overflow call handling with rollover call forwarding enables your firm to be available 24/7, capturing every lead that calls your office. Even on nights, weekends, or when you’re unavailable during business hours, your calls will roll over to Answering Legal, where a specially trained virtual receptionist will handle your calls exactly the way you want them to be handled.
Making sure all of your advertising/marketing dollars aren’t wasted.
You spend a lot on advertising, marketing, SEO, and other methods to cultivate leads that ultimately result in calls to your law firm. Missing calls means missed opportunities, which means that all of the money you spent in order to obtain that call has gone to waste. By having overflow call handling, you ensure that every call that your office can’t tend to is a captured opportunity that doesn’t render your hard earned dollars useless. Cash in on all of your advertising efforts with overflow call handling.
Your answering service bill is significantly cheaper when you use overflow call handling.
How is this possible? Well, if your firm is taking some of the pressure off of your answering service by answering calls whenever you can, and not simply sending every call to our virtual receptionists here at Answering Legal, then we are simply fielding fewer calls for you, using fewer minutes, and keeping your charges here at Answering Legal lower. Overflow call handling helps you save money on the overhead cost of an answering service, while making sure that every call to your office is guaranteed to be answered by someone who is specially trained to answer exactly how you want your calls answered.
Frequently Asked Questions
How will Answering Legal deliver my messages?
Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message.
How does overflow call handling work?
Answering Legal is fielding calls for your practice, since every phone call will ring 3-4 times in your office, and, if unanswered, forwards over to our service!
What if I work off a landline and a cell phone?
Simple! We forward both your landline and your cell phone however you want to the same dedicated telephone number in our system.
What if I have multiple offices?
Answering Legal easily accommodates. We can answer the calls and even help clients trying to find your office! We just denote where your offices are and take care of the rest.
Will I still have the opportunity to answer my own phone?
Yes. With conditional call forwarding, you can establish a ring cycle where the first few rings go to your phone, and forward over to Answering Legal’s virtual receptionists if that call goes unanswered.
Will Answering Legal patch calls to me from solicitors?
No. Solicitations are seen as no charge calls in our system. When a lot of automated dialers call in at once, our system recognizes these calls and bars them from reaching your number.