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Answering Legal

Answering Legal

The #1 Answering Service For Attorneys

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Call Routing and Transferring

Home / Features / Call Routing and Transferring

Call routing & transferring

Our Legal Intake Receptionists know how to ascertain whether the caller is a new or existing client. Typically, we patch new clients into your mobile phone, so that you can speak to that prospective client in real time, and have a better chance of converting him/her into new business for your firm. Our Legal Answering Service keeps your cell phone number private, even when we transfer the call through, so that your privacy remains intact. If you’re busy and can’t take the call on your cell phone, a succinct, yet detailed message is sent to you with all of the caller’s information and inquiries. Because we are an Answering Service for Attorneys, we understand the importance of speaking to every possible new client. We know that sometimes you may not recognize a phone number and may not want to answer, so Answering Legal will qualify the new caller, and patch it back into you if it’s someone you have pre-determined you would like to speak with! This is useful when you are out in your personal time, home, or even simply don’t feel like taking the call! Make sure you never miss the new client by having Answering Legal patch your calls to you!

Sophisticated call routing

If you have multiple people working in your office that handle different cases, you’ll want to make sure that the caller is transferred to the correct person, so that hold times are short and your customer service is quick and efficient. Answering Legal’s Legal Intake Receptionists can route calls to the appropriate person based on your preference. For example: if you have designated attorneys that work in different areas of the law, once the type of case is ascertained from the caller, we will patch that call through to the attorney who handles those types of cases. In addition, we can transfer callers to their individual case managers. We don’t simply send calls through to one number and let you figure out whose problem it is, we send the right calls to the right person, every time.

Dynamic call protocol

If your office has an individual protocol where certain members of your staff are “on call” to take new client calls, we can keep up with your schedule and make sure we accommodate your firm’s schedule. We can try to reach as many or as few people on your team as you’d like, before we get back on the phone and perform the legal intake. You can customize these protocols at any time!

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Overflow Call Handling

Missed calls can mean lost business. With overflow call handling, you’ll never miss another important call.

24/7 Live Answering

We always answer the phone, 24/7365, so you never have to worry about missing the next new client.

10 Day Free Trial

Your 10 Day Free Trial is for you to experience everything Answering Legal has to offer!

Our Features

Capture new clients and manage your practice better.

Call Handling

24/7 Live Answering

Every call to your firm is answered by a real human being that is trained to answer for your business.

Lead Capturing

Message Taking

Whenever you are unavailable to speak to a caller, we ask the caller for the information you need.

Lead Capturing

Full Legal Intake

All of our Legal Intake Receptionists are trained to perform the legal intake for your firm.

Call Handling

Live Call Transferring

If you’re available to take the call, we announce the caller and transfer the call to you right away.

Lead Capturing

Lead Capturing

We capture every single lead, 24/7, so that you never miss a new client, helping you obtain new business.

Customization

Customizable Setup

We help you pre-determine how every call will be answered, scripted, and routed to your phones.

Customization

Bilingual Receptionists

Every call to your firm is answered by a real human being that is trained to answer for your business.

Call Handling

Overflow Call Handling

Missed calls can mean lost business. With overflow call handling, you’ll never miss another important call.

Customization

Appointment Scheduling

We can help you with your busy schedule by scheduling and/or canceling appointments with clients.

Frequently Asked Questions


Does Answering Legal charge for the time after the call transfer?

No. After the call is transferred to you, the talk time is completely free. Talk to your potential new customer all you want, no charge!


Will Answering Legal patch calls to me from solicitors?

No. Solicitations are seen as no charge calls in our system. When a lot of automated dialers call in at once, our system recognizes these calls and bars them from reaching your number.


Do competitors charge for every patched call?

The truth is that some do. Even if a solicitor is calling you, you will likely be charged for the time it takes for the agent to realize the caller is a solicitor and end the call.


Can Answering Legal transfer all new clients to my cell phone?

Yes. If you want to speak to all potential new clients right away, we will transfer them to you as soon as we take down their information.


How will Answering Legal deliver my messages?

Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message.


Where can I find the Caller ID information?

The caller ID of the person who called is automatically attached at the bottom of every email that is sent to you from the answering service.

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Have questions? Our team is here to help. Call 631-400-8888

Monday to Friday from 9 am to 7 pm EST.

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