Important messages require superior message taking services
At Answering Legal, we know messages are important to your firm. They’re your connection to what goes on in your phone lines while our receptionists are answering for you.
That’s why our virtual receptionists take detailed messages using a customizable, systematized process to ensure your messages always have the most pertinent information in them. You choose what information gets passed along to the Answering Legal app every time someone leaves a message with your firm.
For example, some of our law firms choose to simply have their messages contain the name and number of the caller, the type of case, and the message they would like to leave. Others request every new client caller’s message come with their legal intake attached, so that information is easily accessible in the Answering Legal app.
You control how our legal intake receptionists handle every one of your calls
We know that trusting an answering service to handle your calls feels like you’re relinquishing some control over your firm. But with Answering Legal, you’ll still be in complete control.
While setting up your free trial, we establish your message taking protocol by determining if you would like us to try to patch new clients to you, perform legal intakes, or just take their information and let you handle it.
From there, our white-glove setup team will handle the rest, sculpting your message taking service to your firm’s precise needs. And, by contacting our support team via email, phone call, or by sending a ticket through the Answering Legal app, you can have any of these settings changed at any time!
Frequently Asked Questions
How will Answering Legal deliver my messages?
Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message.
Can you contact me if the call is an emergency or urgent?
Of course! If your protocol requests that we patch new clients, emergencies, and judges/lawyers into you, we can absolutely transfer the call to you wherever you are.
What can Answering Legal do for me that my voicemail can’t?
Answering Legal can perform all the duties of a legal receptionist, and captures new business exceedingly better than a voicemail system.
How is Answering Legal different from my voicemail alerts?
Answering Legal is only similar to a voicemail in that, we answer only after you have missed the call, and you get your messages instantly, as soon as the call has ended!
Where can I find the caller ID for all patched and missed calls?
The caller ID of the person who called is automatically attached at the bottom of every email that is sent to you from the answering service.
Will new clients be handled differently than existing clients?
Yes. Generally, our customers like to speak to new clients right away, if they can. Our virtual receptionists usually ask for a name and number, place the caller on a brief hold, and let you know who is calling and ask you if you’d like to take the call.