Message Taking Service

Important messages require superior message taking services

At Answering Legal, we know messages are important to your firm. They’re your connection to what goes on in your phone lines while our receptionists are answering for you.

That’s why our virtual receptionists take detailed messages using a customizable, systematized process to ensure your messages always have the most pertinent information in them. You choose what information gets passed along to the Answering Legal app every time someone leaves a message with your firm.

For example, some of our law firms choose to simply have their messages contain the name and number of the caller, the type of case, and the message they would like to leave. Others request every new client caller’s message come with their legal intake attached, so that information is easily accessible in the Answering Legal app.

You control how our legal intake receptionists handle every one of your calls

We know that trusting an answering service to handle your calls feels like you’re relinquishing some control over your firm. But with Answering Legal, you’ll still be in complete control.

While setting up your free trial, we establish your message taking protocol by determining if you would like us to try to patch new clients to you, perform legal intakes, or just take their information and let you handle it.

From there, our white-glove setup team will handle the rest, sculpting your message taking service to your firm’s precise needs. And, by contacting our support team via email, phone call, or by sending a ticket through the Answering Legal app, you can have any of these settings changed at any time!