Important messages require superior message taking services
At Answering Legal, we know your messages are of extreme importance. Our virtual receptionists’ message taking process is detailed and systematic, to ensure that your messages always have the pertinent information. You can also request different types of information to be passed along via your messages. For example: some of our law firms choose to have their messages contain the name and number of the caller, along with the type of case, and a detailed message the person would like to leave. Others would like the entire new client intake to be done for a new caller and have that information passed completely along via text/email.
You control how our legal intake receptionists handle every one of your calls
You might wonder how we set up the message taking process, or how we change it on the fly according to your individual needs. When setting up your free trial with Answering Legal, the message taking protocol is set up by asking and answering a few questions, such as: Would you like new clients patched into you? Would you like us to perform the new client intake for a new bankruptcy case? Would you like us to just take a name, number, and a message for an existing client caller? Your answers to these questions will let our technical support team know what type of messages to send during the trial, and can be adjusted at any time of the day as you please!
Frequently Asked Questions
How will Answering Legal deliver my messages?
Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message.
Can you contact me if the call is an emergency or urgent?
Of course! If your protocol requests that we patch new clients, emergencies, and judges/lawyers into you, we can absolutely transfer the call to you wherever you are.
What can Answering Legal do for me that my voicemail can’t?
Answering Legal can perform all the duties of a legal receptionist, and captures new business exceedingly better than a voicemail system.
How is Answering Legal different from my voicemail alerts?
Answering Legal is only similar to a voicemail in that, we answer only after you have missed the call, and you get your messages instantly, as soon as the call has ended!
Where can I find the caller ID for all patched and missed calls?
The caller ID of the person who called is automatically attached at the bottom of every email that is sent to you from the answering service.
Will new clients be handled differently than existing clients?
Yes. Generally, our customers like to speak to new clients right away, if they can. Our virtual receptionists usually ask for a name and number, place the caller on a brief hold, and let you know who is calling and ask you if you’d like to take the call.