As a solo practitioner, or higher-up in any law firm, you already understand the importance of answering the phone. You know that your conversion ratio for new clients is always higher when you have a live person answering the phone, and you know that voicemail is a risk. But here are 5 other reasons you might not already know about why you need someone to answer your phone at all times.
The Network Gets Jammed
Sometimes, your phone company’s lines get crossed, and forward the calls straight into your voicemail, without you knowing it. This means that a call will come in, get jammed up, and will be shoved into voicemail because it is the next number in line. With a 24 7 answering service, your calls will automatically be forwarded to our highly powerful call center, meaning that call is 100% insured to be picked up. Who knows, that call could be your biggest case for the year!
Limited Staff
You only have a certain amount of in-house people to answer the phones. If all of your agents are occupied, and a call comes in, the best you could possibly do is to pick up the call and place the caller on hold. Long hold times lead to hangups, and hangups means you missed the opportunity to obtain new business.
Cater To Existing Customers
Your existing customers need help too! It is important to never make your existing customers feel like their needs are not being met, because they might turn to a competitor for help! Make sure that even when you are busy, you have someone who can answer your phone and attend to your existing customers.
Better Overall Customer Service
Having someone available to answer your phones frees up you and your employees to focus on the tasks at hand! It is exceptionally hard to get work done when you are constantly having to field phone call after phone call. Having a 24 7 answering service to help answer the phones while you concentrate will greatly increase the amount of work you can get done!
Exert Professionalism
Having someone always there to answer your phone makes your business look even more professional. Never having any clients encounter a voicemail, long hold times, or long ring cycles just means that you are providing a high quality service to your customers.
Let Answering Legal handle your callers when you can’t! Our ten day free trial is guaranteed to prove to you that we are an invaluable service for any law firm. See what it’s all about for yourself today!