1. How We Answer Your Phones
You and your customer success representative will determine the best way to answer your phones, so your clients have a seamless and positive experience with your firm every time they call. Your clients won’t even know that our receptionists aren’t located inside your office. Check out some of the ways we handle your calls below.
“Callers tell me how nice and professional my employees are. They have no idea that they are speaking to an answering service.”
Law Office of Robert P. Chaplin III LLC
Your greeting is always customized for your firm, to provide a superior experience for your callers.
New Client Protocol
If the person calling is a potentially new client, typically our attorneys like to speak to them right away.
Existing Client Protocol
Our legal intake receptionists capture the existing callers information, so that you can call them back ASAP.
2. How You Forward Your Calls
This is where you choose your method of call forwarding. The way you send us your calls can vary depending on the type of help you have in your office, your schedule, and simply, your preference! We’ll even set your call forwarding up for you, with zero setup fees. Check out some of the types of call forwarding below.
“Setting up the call forwarding was so easy with Answering Legal. Stephy and her team did everything for me, and it always works perfectly.”
Michael Palumbo – Palumbo & Associates PC
Rollover Call Forwarding
Rollover forwarding allows the phones to ring on your phone 3-4 times, so that you have every opportunity to answer your own calls when you can.
Time Of Day Call Forwarding
Time of day forwarding allows you to set your call forwarding to automatically turn on and turn off at specific hours of the day.
Total Screen & Transfer
Total screen & transfer allows you to forward your calls directly to us to capture the best information on the first initial ring.
3. Patching, Messages, & Intake
This is where you choose when we will patch callers into you, how you will receive your messages, and what questions we will ask your callers when performing the legal intake! We can patch calls and send messages to as many or as few members of your staff as you’d like. Check out how you receive call patches, messages, and your legal intakes below.
“These guys are the best. – they patch the urgent calls directly to me, and for everything else, I get an email and text with the reason for the call and can return it when I get a chance.”
Zak T. Goldstein – Goldstein Mehta LLC
If you’re available to take the call, we announce the caller and transfer the call to you right away.
If you’re unavailable to take the call, we can take a detailed message and send it to you via email, or text.
You will be capturing new leads with a full legal intake system without even having to answer the phone!
4. Setup & Customization
When you sign up with Answering Legal, you will have a chance to customize each and every part of your account, so that it works best for your unique law firm. Even when you’re a customer, you can make a change to any part of your service with us on the fly. Check out some of the things you can customize with our service.
“The service is outstanding. Easily configured and highly flexible, the service is the best and the people at AL are a pleasure to work with.”
Patrick Hoover, Esq. – HooverLaw, LLC
The Free Trial
The 7 day free trial requires no credit card down, no commitment, and absolutely never any contracts.
Same Day Setup
If you get us all the correct information, we can set your account up that same day, and have you up and running as soon as possible.
Every part of Answering Legal can be customized, from your greeting, to the way we send your messages.
5. Integrations With Your Other Software
Once you’ve set up all your customization options, we’ll work with you to integrate Answering Legal with your software. Whether that’s a desktop messaging app, a calendaring system, or a CRM, we’ll make sure every part of your firm is connected. Check out some of the things you can do with our integrated software below.
“24/7 live operators send a text and email of the clients message, which are usually quite detailed. In addition, For new matters or emergencies they patch the call through to your cell phone.”
Thomas M. Denaro, Esquire
Sort your calls automatically in your CRM to make it easy to find new and existing clients.
Send follow-up emails and calendar reminders based on information collected by our virtual receptionists.
Receive your messages through your CRM or other desktop messaging software.
Try all of our services, completely free. Start your free trial today.
No credit card required. Commitment-free. Cancel any time.
Sign up and set up your account with your personal Account Manager.
We’ll establish your call forwarding the way you need it.
Start using our service and enjoying all our premium features.
Capture new clients and manage your practice better.
Frequently Asked Questions
The Free Trial
How difficult is it to start a free trial with Answering Legal?
Not difficult at all. We need to confirm how you would like to have your calls answered, establish a protocol for new and existing clients, and set up call forwarding – the way you want it.
So once I’m a customer, can I make any change at any time?
Yes! Simply send us an email, visit the support page on our website, talk to our live chat, or call us to tell us what change you would like to have made, and we will make it instantly!
Why would I hire Answering Legal when I have staff?
Answering Legal provides support on the 3rd and 4th ring, after you miss the call in your office. This is great insurance for any law firm, as your receptionist might be out for the day, on a break, in the bathroom, or on another call!
Will I still have the opportunity to answer my own phone?
Yes. With conditional call forwarding, you can establish a ring cycle where the first few rings go to your phone, and forward over to Answering Legal’s virtual receptionists if that call goes unanswered.
Can I change my call forwarding at any time?
Yes! Simply get in touch with us at Answering Legal using the support page on our website, talk to our live chat, or call us to tell us what you would like us to change your call forwarding to!
Can I have all of the same services for nights and weekends?
Yes! We are always here, answering phones, and providing the same premier service at all hours of the day!
Can I use all of the features during my free trial?
Yes! When you setup your account with your Customer Success Representative, he/she will take you through the process of choosing and establishing all of the features you with to use.
Can I change how the virtual receptionists answer my calls?
Yes! If you’d like to change anything about what our virtual receptionists say when they are handling your calls, simply contact us by phone at 631-778-7010, or email us at [email protected].
How does Answering Legal help me capture more clients?
Since we are a 24 hour call center for your firm, we can answer the calls that no one is in your office for (nights and weekends), calls in which everyone on your staff is unavailable for, or simply the calls that come in while you’re asleep! We’ll perform the legal intake with new clients, so you never worry about missing a new lead.