How you want your calls answered is completely up to youEvery call that Answering Legal handles only happens according to how you request. This means that you pre-determine how every call will be answered, and how it will be routed. Our specialists work to design a legal intake script with you to ensure that your practice is accurately and professionally represented. We exert the same impression as you do in your office. You can forward the calls to us whenever you please, after a certain amount of rings, or all the time! At Answering Legal, our team of skilled Legal Intake Receptionists work to get to know and understand your practice in order to best serve your clientele and become an extension of your practice. When you first setup your account with Answering Legal, we work with you to customize each portion of your greeting, script, legal intake, patching, call forwarding, and other aspects of your answering service. But it does not stop there! You can continue to customize your account to your liking any time you wish. For example: if you are about to go on vacation and would like us to let all of your existing clients that you will be out of the office until Monday the following week, we will pass that information along to the callers! You can change the type of forwarding you use, the information we ask during a legal intake, and you can change your greeting! Anything you need, we will accommodate.
Customize any of our servicesOther answering services only let you forward your calls to them and hope for the best. Not with Answering Legal. We let you customize the way we answer your phones, the questions we ask, the things we say, and even the way you receive your call transfers and your messages! There is absolutely nothing you can’t customize when it comes to our services.
Customizable call forwardingWe at Answering Legal are absolute experts in the various methods of call forwarding, and we can help you determine the call forwarding protocol that works best for you and your practice. By customizing your call forwarding, you can ensure that your phones are always answered as quickly, professionally, and politely as possible. If at any time you need to change the way your call forwarding is set up, simply let us know and we will change it to fit your unique needs.
Frequently Asked Questions
How do you customize to serve specific law practices?
We customize every account to each of our customers. You can determine everything from how your phones are answered to the questions the legal intake receptionists ask during the intake process.
Will new clients be handled differently than existing clients?
Yes. Generally, our customers like to speak to new clients right away, if they can. Our virtual receptionists usually ask for a name and number, place the caller on a brief hold, and let you know who is calling and ask you if you’d like to take the call.
Can I change the questions in my legal intake?
Absolutely! If you decide you want us to ask more, fewer, or different questions, you can make the change at any time and we will implement your change instantly.
Can I change how my calls are answered?
Yes. Your greetings and protocol are always customizable, and can be changed instantly when you call in, submit a support ticket, or send an email to our support team.
What happens during the free trial?
During the free trial, you forward your calls to us and set up all of your preferences. After the seven days, we use the data of your call volume to offer you a flat rate moving forward.
Can I customize how I get my messages?
Yes! You can determine how you would like to get your messages, where the messages go, and you can have your messages sent to an unlimited amount of people.